Terms of Service

These terms govern use of Opsly. By creating an account or using the software you agree to them. If you are agreeing on behalf of a company, you confirm you are authorized to bind that company.

The service

Opsly is a subscription software product for field service companies covering lead capture, customer records, quoting, scheduling, dispatch, time tracking, invoicing, payments and reporting. Features vary by plan. We may add, change or remove features, and will give notice before removing something material to your plan.

Your account

You are responsible for keeping your login credentials secure and for everything done under your account. Tell us promptly if you believe an account has been compromised. Each login belongs to one person and is not to be shared. Plan user limits apply as published on the pricing page.

Your data

Your customer records, messages, photographs, quotes and invoices remain yours. You grant Opsly only the permission needed to host, process, display and protect that content in order to run the service for you. Workspace owners can build an export while the account is active and can submit an export or deletion request during cancellation. Legal and accounting retention obligations may limit deletion of specific records. The Data Processing Addendum applies when Opsly processes personal data on your behalf.

Acceptable use

Do not use Opsly to send unlawful, harassing or deceptive messages, to send unsolicited bulk messaging in violation of telecom or anti-spam rules, to store data you have no right to hold, to attempt to access another workspace, or to reverse engineer or resell the software. You are responsible for having the consent required to contact the people you message through Opsly.

AI features

Opsly generates suggested and configured automatic replies, summaries and lead details using AI. AI can be wrong. You are responsible for your instructions, approvals, and messages sent under your company's name. Opsly provides controls for AI identity disclosure, human handoff, suppression records, outcome monitoring, and approval of high-impact actions. You must not represent an AI interaction deceptively or use it to make unlawful or discriminatory decisions.

Third party services

Some features depend on outside providers, including Meta for Instagram messaging, telephony providers for calls and texting, payment processors, AI providers, and customer-directed calendar or accounting integrations. Their availability, rules and rate limits are outside our control and can change. If a provider restricts or withdraws access, the affected feature may be limited or discontinued. Current processing providers are listed at Subprocessors.

Fees and billing

Subscriptions are billed monthly or annually in advance at the rate accepted when you subscribe. Plans may include usage allowances and clearly disclosed overage rates. Payment processing fees for transactions you collect from your own customers are separate from your Opsly subscription. Failed payments may place an account in a restricted or past-due state. Refunds are reviewed under the accepted order and applicable law. We will give at least 30 days notice before a price increase affecting an existing plan unless an order states otherwise.

Cancellation

You may request cancellation at any time and the service normally continues to the end of the paid period. Cancellation, plan changes, and refund review require an explicit confirmed request; a request is not complete until its status shows completed. We may suspend or terminate an account for non-payment or for breach of these terms, with notice and an opportunity to fix the problem where circumstances allow.

Availability

Opsly operates toward a 99.9% monthly availability objective for core services after GA. This is an operating target, not a service credit or contractual guarantee unless an order form says otherwise. Maintenance, provider outages and events outside our control can cause downtime. Current service health is published at System Status.

Warranties and liability

Opsly is provided as is, without warranties of any kind beyond those that cannot legally be excluded. To the maximum extent permitted by law, Opsly is not liable for indirect, incidental or consequential damages, or for lost profits or lost business, and total liability for any claim is limited to the fees you paid in the twelve months before the claim arose.

Changes to these terms

We may update these terms. Material changes will be emailed to account holders before taking effect, and the date above will change. Continuing to use Opsly after that date means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Florida, and any dispute will be brought in the state or federal courts located in Orange County, Florida.

Contact

Opsly, Orlando, Florida. Email david@opslyapp.com.